/* ═══════════════════════════════════════════════════════════════
   Trans Nzoia County — Customer Care HelpDesk
   Prototype Stylesheet v2 · app.css  (redesigned 2026-09)
   ═══════════════════════════════════════════════════════════════ */

@import url('https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700;800&family=Fraunces:ital,opsz,wght@0,9..144,400;0,9..144,500;0,9..144,600;0,9..144,700;1,9..144,400&family=Barlow+Condensed:wght@500;600;700&family=JetBrains+Mono:wght@400;500&display=swap');

/* ─── Design Tokens ──────────────────────────────────────────── */
:root {
  /* Primary — Deep Forest */
  --forest:        #1B4D3E;
  --forest-dark:   #0F2E24;
  --forest-deep:   #09201A;
  --forest-mid:    #245545;
  --forest-100:    #C8E2D7;
  --forest-50:     #E4F2EB;
  --forest-20:     #F0F8F3;

  /* Accent — County Gold */
  --gold:          #C8860A;
  --gold-dark:     #9B6508;
  --gold-light:    #FBF0D8;
  --gold-mid:      #F0B429;

  /* Accent — Warm Clay */
  --clay:          #C0651C;
  --clay-light:    #FBE9D9;

  /* Surfaces — cool white */
  --bg:            #F0F3F2;
  --surface:       #FFFFFF;
  --surface-raised:#FAFCFB;
  --surface-low:   #ECF0EE;

  /* Ink */
  --ink:           #0F1F1A;
  --ink-soft:      #354A40;
  --ink-muted:     #627269;
  --ink-faint:     #98A9A1;

  /* Border */
  --line:          #D1DDD8;
  --line-soft:     #E2EBE6;
  --line-faint:    #EEF3F0;

  /* Semantic */
  --success:       #1A7A50;
  --success-bg:    #E4F5EE;
  --warning:       #B7780F;
  --warning-bg:    #FEF3DC;
  --danger:        #A8321C;
  --danger-bg:     #FDECEA;
  --info:          #1759A0;
  --info-bg:       #E5EFF9;

  /* Bootstrap overrides */
  --bs-primary:          var(--forest);
  --bs-primary-rgb:      27,77,62;
  --bs-body-bg:          var(--bg);
  --bs-body-color:       var(--ink);
  --bs-body-font-family: 'Plus Jakarta Sans',system-ui,sans-serif;
  --bs-border-color:     var(--line);
  --bs-border-radius:    .625rem;
  --bs-border-radius-lg: 1rem;
  --bs-link-color:       var(--forest);
  --bs-link-hover-color: var(--forest-dark);

  /* Shadows */
  --shadow-xs:  0 1px 4px  rgba(15,30,26,.06);
  --shadow-sm:  0 4px 16px rgba(15,30,26,.08);
  --shadow-md:  0 12px 36px rgba(15,30,26,.11);
  --shadow-lg:  0 24px 60px rgba(15,30,26,.16);
  --shadow-gold:0 8px 28px rgba(200,134,10,.22);

  /* Geometry */
  --radius:    16px;
  --radius-sm: 10px;
  --radius-xs: 7px;

  /* Motion */
  --ease:     cubic-bezier(.2,.8,.2,1);
}

/* ─── Horizontal scroll fix ──────────────────────────────────── */
html,body{overflow-x:hidden;max-width:100%;}
*{min-width:0;}
.hero-topo,.site-footer,.page-header{overflow:hidden;}
.hero-orb{max-width:100vw;}

/* ─── Reset & Base ───────────────────────────────────────────── */
*,*::before,*::after{box-sizing:border-box;}
html{scroll-behavior:smooth;font-size:16px;-webkit-text-size-adjust:100%;}
body{
  margin:0;
  background:var(--bg);
  color:var(--ink);
  font-family:'Plus Jakarta Sans',system-ui,sans-serif;
  line-height:1.65;
  -webkit-font-smoothing:antialiased;
}
h1,h2,h3,h4,h5,h6{font-family:'Fraunces',Georgia,serif;letter-spacing:-.025em;color:var(--ink);}
.font-display{font-family:'Fraunces',Georgia,serif !important;}
.font-body   {font-family:'Plus Jakarta Sans',system-ui,sans-serif !important;}
.font-mono   {font-family:'JetBrains Mono',monospace !important;}
.font-cond   {font-family:'Barlow Condensed',sans-serif !important;}
::selection{background:var(--gold-light);color:var(--forest-dark);}
a{transition:color .15s ease;}
:focus-visible{outline:2.5px solid var(--forest);outline-offset:3px;border-radius:4px;}

/* ─── Animations ─────────────────────────────────────────────── */
.page{animation:pageIn .42s cubic-bezier(.2,.8,.2,1) both;}
@keyframes pageIn{from{opacity:0;transform:translateY(8px);}to{opacity:1;transform:none;}}

@media(prefers-reduced-motion:no-preference){
  .reveal{opacity:0;transform:translateY(14px);animation:revealUp .65s cubic-bezier(.2,.8,.2,1) forwards;}
  .reveal-1{animation-delay:.05s;}.reveal-2{animation-delay:.14s;}.reveal-3{animation-delay:.24s;}
  .reveal-4{animation-delay:.35s;}.reveal-5{animation-delay:.46s;}
  @keyframes revealUp{to{opacity:1;transform:none;}}
}

@view-transition{navigation:auto;}
@media(prefers-reduced-motion:no-preference){
  ::view-transition-old(root){animation:vtOut .22s ease forwards;}
  ::view-transition-new(root){animation:vtIn .28s cubic-bezier(.2,.8,.2,1) forwards;}
  @keyframes vtOut{to{opacity:0;transform:translateY(-4px);}}
  @keyframes vtIn{from{opacity:0;transform:translateY(6px);}}
}

/* ─── Navigation ─────────────────────────────────────────────── */
.navbar-tnz{
  background:rgba(255,255,255,.92);
  backdrop-filter:blur(24px) saturate(1.6);
  -webkit-backdrop-filter:blur(24px) saturate(1.6);
  border-bottom:1px solid var(--line-soft);
  position:sticky;top:0;z-index:1040;
  transition:box-shadow .2s;
}
.navbar-tnz.scrolled{box-shadow:var(--shadow-sm);}

/* Logo */
.brand-logo{height:38px;width:auto;object-fit:contain;}
.brand-logo-icon{height:34px;width:34px;object-fit:contain;}
.brand-text{display:flex;flex-direction:column;line-height:1.1;}
.brand-name{font-family:'Fraunces',Georgia,serif;font-weight:600;font-size:1.05rem;color:var(--forest-dark);letter-spacing:-.02em;}
.brand-sub{font-family:'Barlow Condensed',sans-serif;font-size:.7rem;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--ink-muted);margin-top:1px;}

/* Old brand-mark (icon fallback) */
.brand-mark{width:38px;height:38px;border-radius:10px;background:linear-gradient(140deg,var(--forest-mid),var(--forest-dark));display:grid;place-items:center;color:#fff;font-size:1.05rem;box-shadow:0 4px 14px rgba(27,77,62,.24);flex-shrink:0;}

.nav-link-tnz{font-weight:500;font-size:.875rem;color:var(--ink-soft) !important;border-radius:var(--radius-xs);padding:.5rem .85rem !important;transition:background .16s,color .16s;}
.nav-link-tnz:hover{background:var(--forest-20);color:var(--forest) !important;}
.nav-link-tnz.active{background:var(--forest-100) !important;color:var(--forest-dark) !important;font-weight:600;}

/* ─── Buttons ────────────────────────────────────────────────── */
.btn-forest{background:var(--forest);border:1.5px solid var(--forest);color:#fff;border-radius:50px;font-weight:600;font-size:.875rem;padding:.6rem 1.4rem;letter-spacing:.01em;box-shadow:0 4px 14px rgba(27,77,62,.22);transition:background .2s,box-shadow .2s,transform .15s;}
.btn-forest:hover{background:var(--forest-dark);border-color:var(--forest-dark);color:#fff;transform:translateY(-2px);box-shadow:0 8px 22px rgba(27,77,62,.32);}
.btn-forest:active{transform:translateY(0);}

.btn-gold,.btn-wheat{background:var(--gold);border:1.5px solid var(--gold);color:#fff;border-radius:50px;font-weight:700;font-size:.875rem;padding:.6rem 1.4rem;letter-spacing:.01em;box-shadow:var(--shadow-gold);transition:background .2s,box-shadow .2s,transform .15s;}
.btn-gold:hover,.btn-wheat:hover{background:var(--gold-dark);border-color:var(--gold-dark);color:#fff;transform:translateY(-2px);box-shadow:0 12px 32px rgba(200,134,10,.34);}

.btn-outline-forest{background:transparent;border:1.5px solid var(--line);color:var(--ink);border-radius:50px;font-weight:600;font-size:.875rem;padding:.6rem 1.4rem;transition:background .16s,border-color .16s,color .16s;}
.btn-outline-forest:hover{background:var(--forest-20);border-color:var(--forest);color:var(--forest-dark);}

.btn-ghost{background:transparent;border:1.5px solid rgba(255,255,255,.3);color:rgba(255,255,255,.92);border-radius:50px;font-weight:600;font-size:.875rem;padding:.6rem 1.4rem;transition:background .16s,border-color .16s;}
.btn-ghost:hover{background:rgba(255,255,255,.12);border-color:rgba(255,255,255,.6);color:#fff;}

/* ─── Forms ──────────────────────────────────────────────────── */
.form-control,.form-select{background:var(--surface);border:1.5px solid var(--line);color:var(--ink);border-radius:var(--radius-xs);font-size:.9rem;padding:.65rem .95rem;transition:border-color .18s,box-shadow .18s;}
.form-control:focus,.form-select:focus{border-color:var(--forest);box-shadow:0 0 0 3.5px rgba(27,77,62,.14);background:var(--surface);color:var(--ink);}
.form-control::placeholder{color:var(--ink-faint);}
.form-label{font-weight:600;font-size:.82rem;color:var(--ink-soft);margin-bottom:.35rem;letter-spacing:.01em;}
.help-text{font-size:.78rem;color:var(--ink-muted);margin-top:.3rem;margin-bottom:0;}
.form-check-input:checked{background-color:var(--forest);border-color:var(--forest);}
.input-group .btn{border-radius:0 var(--radius-xs) var(--radius-xs) 0 !important;}

/* ─── Cards / Panels ─────────────────────────────────────────── */
.panel{background:var(--surface);border:1px solid var(--line-soft);border-radius:var(--radius);box-shadow:var(--shadow-sm);transition:box-shadow .22s,transform .22s;}
.panel-accent{border-top:3px solid var(--forest);}

.service-card{background:var(--surface);border:1px solid var(--line-soft);border-radius:var(--radius);padding:1.75rem 1.5rem;box-shadow:var(--shadow-xs);text-decoration:none !important;color:var(--ink);display:block;transition:box-shadow .22s,transform .22s,border-color .22s;}
.service-card:hover{box-shadow:var(--shadow-md);transform:translateY(-4px);border-color:var(--forest-100);color:var(--ink);}

/* ─── Icon Boxes ─────────────────────────────────────────────── */
.icon-box{width:48px;height:48px;border-radius:13px;display:grid;place-items:center;font-size:1.25rem;flex-shrink:0;background:var(--forest-50);color:var(--forest);}
.icon-box-lg{width:56px;height:56px;border-radius:15px;font-size:1.5rem;}
.icon-box-xl{width:68px;height:68px;border-radius:18px;font-size:1.75rem;}

/* Gradient variants */
.icon-box-forest{background:linear-gradient(140deg,var(--forest),var(--forest-dark));color:#fff;box-shadow:0 6px 18px rgba(27,77,62,.26);}
.icon-box-gold{background:linear-gradient(140deg,var(--gold),var(--gold-dark));color:#fff;box-shadow:0 6px 18px rgba(200,134,10,.28);}
.icon-box-clay{background:linear-gradient(140deg,var(--clay),#8B4912);color:#fff;box-shadow:0 6px 18px rgba(192,101,28,.26);}
.icon-box-teal{background:linear-gradient(140deg,#1A6E6E,#10504F);color:#fff;box-shadow:0 6px 18px rgba(26,110,110,.24);}
.icon-box-wheat{background:var(--gold-light);color:var(--gold-dark);}
.icon-box-info{background:var(--info-bg);color:var(--info);}

/* ─── Eyebrow Labels ─────────────────────────────────────────── */
.eyebrow{font-family:'Barlow Condensed',sans-serif;font-weight:700;font-size:.72rem;letter-spacing:.1em;text-transform:uppercase;color:var(--forest);display:inline-flex;align-items:center;gap:.4em;background:var(--forest-50);border:1px solid var(--forest-100);border-radius:50px;padding:.28rem .85rem;}
.eyebrow-gold{color:var(--gold-dark);background:var(--gold-light);border-color:rgba(200,134,10,.2);}
.eyebrow-light{color:rgba(255,255,255,.92);background:rgba(255,255,255,.12);border-color:rgba(255,255,255,.2);}

/* ─── Status Stamps ──────────────────────────────────────────── */
.stamp{display:inline-flex;align-items:center;font-family:'Barlow Condensed',sans-serif;font-weight:700;font-size:.7rem;letter-spacing:.08em;text-transform:uppercase;padding:.28rem .75rem;border-radius:50px;border:1.5px solid;}
.stamp-open    {color:var(--info);background:var(--info-bg);border-color:rgba(23,89,160,.2);}
.stamp-pending {color:var(--warning);background:var(--warning-bg);border-color:rgba(183,120,15,.22);}
.stamp-progress{color:var(--forest);background:var(--forest-50);border-color:var(--forest-100);}
.stamp-resolved{color:var(--success);background:var(--success-bg);border-color:rgba(26,122,80,.2);}
.stamp-urgent  {color:var(--danger);background:var(--danger-bg);border-color:rgba(168,50,28,.22);}
.stamp-confirmed{color:#fff;background:var(--forest);border-color:transparent;}

.badge-soft{background:var(--forest-50);color:var(--forest-dark);border:1px solid var(--forest-100);font-weight:600;font-size:.76rem;}

/* ─── Progress ───────────────────────────────────────────────── */
.progress-tnz{height:6px;background:var(--line-soft);border-radius:50px;overflow:hidden;}
.progress-tnz .bar{height:100%;border-radius:50px;background:linear-gradient(90deg,var(--forest),var(--gold));transition:width .6s cubic-bezier(.2,.8,.2,1);}

.step-progress{display:flex;gap:4px;}
.step-progress-seg{flex:1;height:5px;border-radius:50px;background:var(--line-soft);transition:background .4s;}
.step-progress-seg.done{background:var(--forest);}
.step-progress-seg.current{background:var(--gold);}

/* ─── Timeline ───────────────────────────────────────────────── */
.timeline{position:relative;padding-left:2rem;}
.timeline::before{content:'';position:absolute;left:.5rem;top:.5rem;bottom:.5rem;width:2px;background:linear-gradient(to bottom,var(--forest),var(--line-soft));border-radius:2px;}
.timeline-item{position:relative;padding-bottom:1.5rem;}
.timeline-item::before{content:'';position:absolute;left:-1.59rem;top:.35rem;width:12px;height:12px;border-radius:50%;background:var(--surface);border:2.5px solid var(--line);}
.timeline-item.done::before{background:var(--forest);border-color:var(--forest);box-shadow:0 0 0 4px rgba(27,77,62,.12);}

/* ─── Hero ───────────────────────────────────────────────────── */
.hero-topo{
  background:var(--forest-dark);
  position:relative;
  overflow:hidden;
}
.hero-topo::before{
  content:'';position:absolute;inset:0;
  background:
    radial-gradient(ellipse 70% 60% at 12% 45%,rgba(200,134,10,.18) 0%,transparent 60%),
    radial-gradient(ellipse 55% 50% at 88% 20%,rgba(27,77,62,.5) 0%,transparent 55%),
    radial-gradient(ellipse 40% 60% at 60% 95%,rgba(9,32,26,.8) 0%,transparent 50%);
  pointer-events:none;
}
.hero-topo::after{
  content:'';position:absolute;inset:0;
  background-image:repeating-linear-gradient(115deg,transparent 0px,transparent 38px,rgba(255,255,255,.022) 38px,rgba(255,255,255,.022) 39px);
  pointer-events:none;
}
.hero-orb{position:absolute;right:-80px;top:50%;transform:translateY(-50%);width:520px;height:520px;border-radius:50%;border:1px solid rgba(200,134,10,.1);pointer-events:none;}
.hero-orb::before,.hero-orb::after{content:'';position:absolute;inset:40px;border-radius:50%;border:1px solid rgba(200,134,10,.07);}
.hero-orb::after{inset:100px;border-color:rgba(200,134,10,.05);}
.hero-content{position:relative;z-index:1;}

/* Quick-track inline widget */
.track-inline{background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.18);border-radius:var(--radius-sm);backdrop-filter:blur(8px);}
.track-inline .form-control{background:rgba(255,255,255,.1);border:1.5px solid rgba(255,255,255,.2);color:#fff;border-radius:var(--radius-xs) 0 0 var(--radius-xs) !important;}
.track-inline .form-control::placeholder{color:rgba(255,255,255,.45);}
.track-inline .form-control:focus{background:rgba(255,255,255,.16);border-color:rgba(255,255,255,.45);box-shadow:none;color:#fff;}

/* ─── Section ────────────────────────────────────────────────── */
.section   {padding:5rem 0;}
.section-sm{padding:3rem 0;}
.section-title{font-family:'Fraunces',Georgia,serif;font-weight:600;letter-spacing:-.03em;color:var(--ink);}

.ledger-bg{background-image:linear-gradient(var(--line-faint) 1px,transparent 1px);background-size:100% 2.5rem;background-position:0 1px;}

/* ─── Page Header ────────────────────────────────────────────── */
.page-header{background:var(--surface);border-bottom:1px solid var(--line-soft);padding:3rem 0 2.25rem;}
.page-header-accent{background:linear-gradient(135deg,var(--forest-dark) 0%,var(--forest-mid) 100%);padding:3.5rem 0 2.5rem;}

/* ─── Chat UI ────────────────────────────────────────────────── */
.chat-shell{height:600px;display:flex;flex-direction:column;border-radius:var(--radius);overflow:hidden;box-shadow:var(--shadow-md);}
.chat-header{padding:1rem 1.25rem;border-bottom:1px solid var(--line-soft);background:var(--surface);}
.chat-messages{flex:1;overflow-y:auto;background:var(--bg);padding:1.25rem;scroll-behavior:smooth;}
.chat-messages::-webkit-scrollbar{width:5px;}
.chat-messages::-webkit-scrollbar-thumb{background:var(--line);border-radius:50px;}
.chat-input{padding:.85rem 1rem;border-top:1px solid var(--line-soft);background:var(--surface);}

.bubble{max-width:75%;padding:.8rem 1.1rem;border-radius:18px;margin-bottom:.7rem;font-size:.9rem;line-height:1.55;}
.bubble.staff{background:var(--surface);border:1px solid var(--line-soft);border-bottom-left-radius:4px;box-shadow:var(--shadow-xs);}
.bubble.user{background:var(--forest);color:#fff;margin-left:auto;border-bottom-right-radius:4px;}

.status-dot{width:9px;height:9px;border-radius:50%;display:inline-block;background:#22c55e;box-shadow:0 0 0 3px rgba(34,197,94,.2);animation:pulse 2s infinite;}
@keyframes pulse{0%,100%{box-shadow:0 0 0 3px rgba(34,197,94,.2);}50%{box-shadow:0 0 0 6px rgba(34,197,94,.06);}}

/* ─── Auth ───────────────────────────────────────────────────── */
.auth-wrap{min-height:calc(100vh - 72px);display:grid;place-items:center;padding:3rem 1rem;background:var(--bg);}
.auth-card{max-width:460px;width:100%;background:var(--surface);border:1px solid var(--line-soft);border-radius:var(--radius);box-shadow:var(--shadow-lg);padding:2.5rem;position:relative;overflow:hidden;}
.auth-card::before{content:'';position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,var(--forest),var(--gold));}

/* ─── Table ──────────────────────────────────────────────────── */
.table-modern>:not(caption)>*>*{padding:.85rem 1rem;border-bottom-color:var(--line-soft);vertical-align:middle;}
.table-modern thead>*>*{background:var(--forest-20);color:var(--forest-dark);font-weight:700;font-size:.78rem;text-transform:uppercase;letter-spacing:.06em;}
.table-modern tbody tr{transition:background .12s;}
.table-modern tbody tr:hover{background:var(--surface-raised);}

/* ─── Accordion ──────────────────────────────────────────────── */
.accordion-button{font-weight:600;font-size:.9rem;background:var(--surface);color:var(--ink);border-radius:var(--radius-xs) !important;}
.accordion-button:not(.collapsed){background:var(--forest-20);color:var(--forest-dark);box-shadow:none;}
.accordion-button:focus{box-shadow:none;}
.accordion-item{border-color:var(--line-soft);border-radius:var(--radius-xs) !important;margin-bottom:.5rem;overflow:hidden;}

/* ─── Toast ──────────────────────────────────────────────────── */
.toast-tnz{background:var(--surface);border:1px solid var(--line);border-left:4px solid var(--forest);border-radius:var(--radius-sm);box-shadow:var(--shadow-md);}

/* ─── Chat FAB ───────────────────────────────────────────────── */
.chat-fab{position:fixed;right:1.5rem;bottom:5.5rem;z-index:1035;width:54px;height:54px;border-radius:50%;background:linear-gradient(140deg,var(--forest),var(--forest-dark));color:#fff;display:flex;align-items:center;justify-content:center;box-shadow:0 8px 28px rgba(27,77,62,.36);border:none;font-size:1.2rem;text-decoration:none;transition:transform .2s,box-shadow .2s;}
.chat-fab:hover{transform:scale(1.1) translateY(-2px);box-shadow:0 14px 36px rgba(27,77,62,.44);color:#fff;}
@media(min-width:768px){.chat-fab{bottom:1.5rem;}}

/* ─── Mobile Nav ─────────────────────────────────────────────── */
.mobile-actionbar{position:fixed;left:0;right:0;bottom:0;z-index:1030;background:rgba(255,255,255,.96);backdrop-filter:blur(20px) saturate(1.4);-webkit-backdrop-filter:blur(20px) saturate(1.4);border-top:1px solid var(--line-soft);display:flex;padding:.25rem 0;padding-bottom:max(.25rem,env(safe-area-inset-bottom));}
.mobile-actionbar a{flex:1;text-align:center;padding:.45rem .2rem .4rem;font-size:.62rem;font-weight:600;letter-spacing:.01em;color:var(--ink-muted);text-decoration:none;display:flex;flex-direction:column;align-items:center;gap:2px;transition:color .14s;position:relative;}
.mobile-actionbar a i{font-size:1.35rem;display:block;}
.mobile-actionbar a.active{color:var(--forest);}
.mobile-actionbar a.active::after{content:'';position:absolute;top:0;left:25%;right:25%;height:2.5px;background:var(--forest);border-radius:0 0 2px 2px;}
@media(min-width:768px){.mobile-actionbar{display:none;}}
.mb-mobile{height:5rem;}
@media(min-width:768px){.mb-mobile{display:none;}}

/* ─── Footer ─────────────────────────────────────────────────── */
.site-footer{background:var(--forest-deep);color:rgba(255,255,255,.65);padding:4rem 0 2rem;position:relative;overflow:hidden;}
.site-footer::before{content:'';position:absolute;inset:0;background-image:repeating-linear-gradient(115deg,transparent 0 36px,rgba(255,255,255,.018) 36px 37px);pointer-events:none;}
.footer-brand{font-family:'Fraunces',Georgia,serif;font-size:1.1rem;color:#fff;font-weight:500;letter-spacing:-.015em;}
.site-footer a{color:rgba(255,255,255,.55);text-decoration:none;transition:color .15s;}
.site-footer a:hover{color:#fff;}
.site-footer hr{border-color:rgba(255,255,255,.1);}

/* ─── Utilities ──────────────────────────────────────────────── */
.muted {color:var(--ink-soft) !important;}
.muted2{color:var(--ink-muted) !important;}
.text-forest{color:var(--forest) !important;}
.text-wheat {color:var(--gold-mid) !important;}
.text-gold  {color:var(--gold-mid) !important;}
.bg-forest-50{background:var(--forest-50);}
.bg-forest-20{background:var(--forest-20);}
.bg-surface{background:var(--surface);}
.rounded-tnz{border-radius:var(--radius) !important;}
.rounded-tnz-sm{border-radius:var(--radius-sm) !important;}
.font-ref{font-family:'JetBrains Mono',monospace;letter-spacing:.03em;font-size:.92em;}
.stat-number{font-family:'Fraunces',Georgia,serif;font-size:2.6rem;font-weight:600;letter-spacing:-.04em;line-height:1;}
.info-strip{background:var(--forest-20);border:1px solid var(--forest-100);border-radius:var(--radius-sm);padding:1rem 1.25rem;}

/* ─── Responsive ─────────────────────────────────────────────── */
@media(max-width:767.98px){
  .section{padding:3rem 0;}
  .hero-topo{padding:3.5rem 0 3rem !important;}
  .chat-shell{height:calc(100vh - 180px);min-height:420px;}
  .auth-card{padding:1.75rem 1.25rem;}
}

/* ─── Bootstrap component overrides ──────────────────────────── */
.modal-content{border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-lg);}
.offcanvas{background:var(--surface);}
.offcanvas-header{border-bottom-color:var(--line-soft);}
.dropdown-menu{border:1px solid var(--line-soft);border-radius:var(--radius-sm);box-shadow:var(--shadow-md);padding:.4rem;}
.dropdown-item{border-radius:var(--radius-xs);font-size:.875rem;}
.dropdown-item:hover{background:var(--forest-20);color:var(--forest-dark);}
.breadcrumb-item+.breadcrumb-item::before{color:var(--ink-faint);}
.breadcrumb-item.active{color:var(--ink-muted);}
.nav-pills .nav-link{border-radius:var(--radius-xs);font-size:.875rem;font-weight:500;}
.nav-pills .nav-link.active{background:var(--forest);}

@media print{.mobile-actionbar,.chat-fab,.navbar-tnz{display:none !important;}.panel{box-shadow:none;border:1px solid #ccc;}}

/* ─── Department badge ───────────────────────────────────────── */
.dept-badge{display:inline-flex;align-items:center;font-size:.75rem;font-weight:600;color:var(--ink-muted);background:var(--surface-low);border:1px solid var(--line-soft);border-radius:50px;padding:.2rem .75rem;gap:.25rem;}

/* ─── Star rating buttons ────────────────────────────────────── */
.star-btn{color:var(--line) !important;line-height:1;padding:0 !important;border:none !important;transition:color .15s,transform .15s;}
.star-btn:hover,.star-btn.active{color:var(--gold-mid) !important;transform:scale(1.12);}
.star-btn i{pointer-events:none;}

/* ─── Utility extras ─────────────────────────────────────────── */
.text-success{color:var(--success) !important;}
.text-danger {color:var(--danger) !important;}
.bg-danger-subtle{background:var(--danger-bg);}
.icon-box-xl{display:grid;} /* ensure grid on xl variant */

/* ─── Chat header status dot animation ───────────────────────── */
.status-dot{animation:pulse 2.4s ease infinite;}

/* ─── Responsive tweaks ──────────────────────────────────────── */
@media(max-width:575.98px){
  .section{padding:2.5rem 0;}
  .panel{border-radius:var(--radius-sm);}
  .auth-card{padding:1.5rem 1rem;}
  .stat-number{font-size:2rem;}
  .table-modern>:not(caption)>*>*{padding:.65rem .75rem;}
}


/* ═══════════════════════════════════════════════════════════════
   VMHS Django integration additions
   ═══════════════════════════════════════════════════════════════ */

/* ─── Page header accent (replacing _public_service_layout_start) */
.page-header-accent {
  background: linear-gradient(135deg, var(--forest-dark) 0%, var(--forest) 60%, var(--forest-mid) 100%);
  padding: 3.5rem 0 2.5rem;
  position: relative;
  overflow: hidden;
}
.page-header-accent::before {
  content: '';
  position: absolute;
  inset: 0;
  background:
    radial-gradient(ellipse 60% 80% at 80% -10%, rgba(200,134,10,.18) 0%, transparent 55%),
    radial-gradient(ellipse 50% 60% at -10% 90%, rgba(255,255,255,.04) 0%, transparent 50%);
  pointer-events: none;
}

/* ─── Section compact ─────────────────────────────────────────── */
.section-sm { padding: 3rem 0; }
@media(max-width:767.98px) { .section-sm { padding: 2rem 0; } }

/* ─── Panel accent variant ────────────────────────────────────── */
.panel-accent {
  background: var(--forest-20);
  border-color: var(--forest-100) !important;
}

/* ─── Font mono / reference numbers ──────────────────────────── */
.font-ref {
  font-family: 'JetBrains Mono', 'Fira Mono', monospace;
  font-size: .88em;
  background: var(--surface-low);
  border: 1px solid var(--line-soft);
  border-radius: 4px;
  padding: .1em .35em;
  color: var(--ink-soft);
}

/* ─── Muted text helper ───────────────────────────────────────── */
.muted { color: var(--ink-muted); }

/* ─── Bottom spacer for mobile nav ───────────────────────────── */
.mb-mobile { height: 0; }
@media(max-width:1199.98px) { .mb-mobile { height: 72px; } }

/* ─── vmhs-fieldset (Django form sections) ────────────────────── */
.vmhs-fieldset {
  border: 0;
  padding: 0;
  margin: 0 0 1.75rem;
}
.vmhs-fieldset__legend {
  display: flex;
  align-items: center;
  gap: .6rem;
  font-size: .8rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .08em;
  color: var(--ink-muted);
  margin-bottom: 1.1rem;
  padding-bottom: .65rem;
  border-bottom: 1px solid var(--line-faint);
  width: 100%;
}
.vmhs-fieldset__num {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background: var(--forest);
  color: #fff;
  font-size: .72rem;
  font-weight: 700;
  flex-shrink: 0;
}
.vmhs-optional { font-size: .78rem; color: var(--ink-faint); font-weight: 400; font-style: italic; }
.vmhs-field--error .form-control, .vmhs-field--error select { border-color: var(--danger) !important; }
.vmhs-field__error { color: var(--danger); font-size: .8rem; margin-top: .25rem; }
.vmhs-field__hint, .help-text { color: var(--ink-muted); font-size: .8rem; margin-top: .25rem; }
.vmhs-form-errors {
  background: var(--danger-bg);
  border: 1px solid rgba(168,50,28,.22);
  border-radius: var(--radius-xs);
  padding: .85rem 1rem;
  color: var(--danger);
  font-size: .875rem;
  margin-bottom: 1.25rem;
}

/* ─── Form controls (Bootstrap overrides for VMHS) ────────────── */
.form-control, .form-select {
  border: 1px solid var(--line);
  border-radius: var(--radius-xs);
  color: var(--ink);
  background: var(--surface);
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-size: .9rem;
  transition: border-color .16s, box-shadow .16s;
}
.form-control:focus, .form-select:focus {
  border-color: var(--forest);
  box-shadow: 0 0 0 3px rgba(27,77,62,.12);
  outline: none;
}
.form-label { font-size: .84rem; font-weight: 600; color: var(--ink-soft); margin-bottom: .4rem; }
.input-group .form-control:focus { z-index: 2; }

/* ─── Stamp / status badge ────────────────────────────────────── */
.stamp {
  display: inline-flex;
  align-items: center;
  font-size: .7rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .06em;
  padding: .2rem .65rem;
  border-radius: 50px;
  background: var(--surface-low);
  color: var(--ink-muted);
  border: 1px solid var(--line-soft);
  white-space: nowrap;
}
.stamp-resolved { background: var(--success-bg); color: var(--success); border-color: rgba(26,122,80,.2); }
.stamp-progress, .stamp-in.progress { background: var(--forest-20); color: var(--forest); border-color: var(--forest-100); }
.stamp-pending { background: var(--warning-bg); color: var(--warning); border-color: rgba(183,120,15,.22); }
.stamp-open { background: rgba(63,131,248,.08); color: #1d4ed8; border-color: rgba(63,131,248,.22); }

/* ─── Timeline (ticket progress) ─────────────────────────────── */
.timeline { list-style: none; padding: 0; margin: 0; }
.timeline-item {
  display: flex;
  gap: .85rem;
  padding-bottom: 1.1rem;
  position: relative;
}
.timeline-item:not(:last-child)::before {
  content: '';
  position: absolute;
  left: 15px;
  top: 30px;
  bottom: 0;
  width: 1px;
  background: var(--line-faint);
}
.timeline-dot {
  width: 30px;
  height: 30px;
  min-width: 30px;
  border-radius: 50%;
  background: var(--surface-low);
  border: 1px solid var(--line-soft);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: .8rem;
  color: var(--ink-faint);
  flex-shrink: 0;
}
.timeline-item.current .timeline-dot {
  background: var(--forest);
  border-color: var(--forest);
  color: #fff;
}
.timeline-body { padding-top: .15rem; }

/* ─── Auth layout ─────────────────────────────────────────────── */
.auth-wrap {
  min-height: calc(100vh - 70px);
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--bg);
  padding: 3rem 1rem;
}
.auth-card {
  width: 100%;
  max-width: 440px;
  background: var(--surface);
  border: 1px solid var(--line-soft);
  border-radius: var(--radius);
  padding: 2.5rem 2rem;
  box-shadow: var(--shadow-md);
  position: relative;
  overflow: hidden;
}
.auth-card::before {
  content: '';
  display: block;
  height: 4px;
  background: linear-gradient(90deg, var(--forest), var(--gold-mid));
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
}

/* ─── Footer link colour overrides for dark bg ────────────────── */
.site-footer a {
  color: rgba(255,255,255,.6);
  text-decoration: none;
  transition: color .15s;
}
.site-footer a:hover { color: #fff; }
.footer-brand {
  font-family: 'Barlow Condensed', sans-serif;
  font-size: 1.05rem;
  font-weight: 700;
  color: #fff;
  text-transform: uppercase;
  letter-spacing: .04em;
}

/* ─── Active nav link (set by tnz-public.js) ──────────────────── */
.nav-link-tnz.active {
  color: var(--forest) !important;
  font-weight: 700;
}

/* ─── Quick action button variant in home hero ───────────────── */
.btn-gold {
  background: var(--gold-mid);
  color: var(--forest-dark);
  border: none;
  font-weight: 700;
}
.btn-gold:hover {
  background: var(--gold);
  color: var(--forest-dark);
}

/* ─── Track search inline form on hero ───────────────────────── */
.track-inline {
  background: rgba(255,255,255,.08);
  border: 1px solid rgba(255,255,255,.15);
  border-radius: var(--radius-sm);
  backdrop-filter: blur(8px);
}

/* ─── Django messages (alerts) ────────────────────────────────── */
.alert-success { background: var(--success-bg) !important; border-color: rgba(26,122,80,.2) !important; color: var(--success) !important; }
.alert-danger, .alert-error { background: var(--danger-bg) !important; border-color: rgba(168,50,28,.22) !important; color: var(--danger) !important; }
.alert-warning { background: var(--warning-bg) !important; border-color: rgba(183,120,15,.22) !important; color: var(--warning) !important; }
.alert-info { background: var(--forest-20) !important; border-color: var(--forest-100) !important; color: var(--forest-dark) !important; }