Service request

Submit a service request

Enter your National ID and tell us what you need. We route it to the right department and give you a reference number.

1 About you

National ID number

Required. Your Kenya National ID number links this request to your history and lets you track status with your ID and phone number.

Your full name

As on your National ID card.

Mobile phone number

We may call or SMS you for updates.

Email address optional

Recommended if you want email updates.

2 Your location

Help us understand where requests and visitors come from across Trans Nzoia and beyond.

Are you a Trans Nzoia resident?

3 Your request

What is your service request about?

A short summary — we route it to the right department.

Tell us more (optional but helpful)

Supporting documents optional

Upload ID copies, forms, or receipts (PDF or images, max 5 MB each).

We route your request to the right department when you submit.

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